Payments

A Convenient Way to Pay

We all get surprise bill from time to time. This can happen with your pets with an unexpected accident or illness. We always try to make this easy as possible for our pet owners by informing about expected costs when we can, though this can be harder with emergency events. So to make things easier we have organised Openpay as a payment option. This way should your pet require urgent treatment, Openpay can spread out the costs so you don’t get stuck paying your bill all in one go, helping you control your budget and take back a little of the stress that goes with sudden health issues with pets.

How does it work?

  • Let us know you’d like to spread out payments.
  • Use the Openpay portal or app to sign-up, our staff will help with this.
  • Make payments over the selected period of time.

FAQ

Be 18 years or older, Australian citizen, have a valid bank card as well as some from of ID like a drivers licence.

Openpay is a Level 1 PCI DSS Compliant Provider. This means that all sensitive information is encrypted.

Yes, in order to make a purchase using Openpay an initial payment will be required on the day. In most cases the initial payment is 20% of the purchase price amount, plus any plan management and/or establishment fees.

Payments are taken automatically as scheduled from your nominated credit or debit Visa or Mastercard. You can also make a payment early through the Openpay app.

Yes, early payments can be made quickly and easily in the Openpay app.

If payments have not been made by their scheduled date, late fees will apply.  Openpay sends out welcome emails on all purchases and payment reminder notices. Late fees are detailed in advance in this email correspondence.